Warranty Policy

Products

Terms & Conditions:

Warranty applicable from customer purchase date.
The warranty is only redeemable within the original region of purchase.
Please keep the warranty card & and invoice properly, both of which serve as the user’s warranty certificate. The warranty card will not be re-issued if lost.

The warranty is not valid & we provide chargeable service in the following cases:

Warranty is expired
Without warranty card or purchase invoice, any alter on the warranty card or purchase invoice
Defect or damage caused by improper testing, operation, demonstration, maintenance, installation, adjustment, alteration or modification of any kind without following product guidelines.
Defect due to physical damage, liquid damage or connection with equipment not approved by Wiscon.
Defect or damage caused by any third party (not pre-installed) software.
Defect or damage caused by accident, floods, fire, winds, earthquakes, lightening, or other natural disasters or voltage instability or any other force majeure.
The panel is damaged, deformed or scratched due to unauthorized installation or transportation.
Repair conducted by unauthorized repair centers.
Product not purchased from Wiscon authorized sellers (we recommend you to contact the point of sale for support)

Service Contact:

mail : support@dalimiatechnologies.com
Toll Free & WhatsApp support : +91 9990 332 442

Products

Terms & Conditions:

Wiscon Industries Ltd. (hereinafter called “Wiscon") warrants the Product to be free from manufacturing and material flaws from date of original purchase when brand new.
Comprehensive Warranty Policy is applicable for 24 Months from Invoice Purchase Date.
Wiscon Washing Machines shall also cover an extended warranty of 3 years (36 months) on wash motor only in addition to 2 years (24 months) of comprehensive warranty as stated above subject to Extended warranty terms and conditions from the date of purchase irrespective whether machine is in use or not.
6 Months Dealer Stock Warranty From Serial No Of Product
DOA period is 15 Days from the Purchased GST Invoice (Only For Hardware issue).

The warranty is not valid & we provide chargeable service in the following cases:

The warranty is confined to the first purchaser of the product only and is non-transferable.
All repairs will be carried out through the authorized service centres or Wiscon only.
The details of Service centre/support required are available at the company website wiscon.in or call Customer Care at 1800 309 4549
For washing machines placed outside the jurisdiction of Authorized Service Centre or Wiscon, all to and-fro travel expenses and incidental costs such as loading, unloading, accommodation, and boarding will be borne by customers
If product is beyond repair at customer premises, all expenses incurred in collecting the product/parts back to service centre will be paid by the customer.
The Company does not provide any warranty on the material which is not supplied along with the product e.g. base Stands, Voltage stabilizers etc.
The concerned service centre will advise the customer whether to do the repair at site or at its service centre.
Wiscon employees and/or authorized sales/service agents/dealers have on right/ authority to alter the terms of warranty, and such warranty does not create any contract between 'Wiscon” and the purchaser who must look to fulfil the obligation from whom the machine is bought. "Wiscon” shall however, full all the terms and conditions of this warranty only.
In case of warranty repairs or replacement of this unit, the standard warranty will be there and remain in force only for the unexpired period of the warranty Replacement of parts would be purely at the discretion of Wiscon alone.
In case the replacement of the entire unit is being made (subject to the sole discretion of Wiscon), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by Wiscon.
Only courts in the state of Delhi shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Warranty will become null and void if,

Service installation/re-installation/repair/modification is carried out by an unauthorized person(s).
Failure due to erratic power supply, fluctuation beyond voltage range 230 ±10%volt and 50 ± 3% cycles per second frequency.
Failure due to misuse/negligence, acts of God, foreign objects in the machine, improper load, use of harmful chemicals, the machine connected to improper power supply system, damage resulting in the machine due to operation in an abnormally corrosive alkaline/ acidic environment failure due to use of non-genuine spares, removal alteration or tampering of serial no. of machines and its components.
Defects caused by household pets, rats, cockroaches. lizard etc.
The warranty card is not completely filled, signed & or stamped by the authorized retailer.
The complete warranty card is not presented to the service engineer at the time of repairs being undertaken/ requested.
The product purchased is not used according to the instructions given in the INSTRUCTION MANUAL as determined by the company.
The installation site is not as per the standard conditions for (Washing Machines).
Defects caused by the improper use as determined by the company personnel
Improper installations, repairs, maintenance, and storage of the product.
Operating products in a corrosive or wet environment containing chlorine or any other hazardous chemicals.
Product components mismatch.
Use of accessories or components that are not compatible with the product.
Freight or handling damage. Damage caused by Force Majeure, or other factors such as power surge, damage caused by lightning and fluctuations in or interruptions of electrical power.

Service Contact:

mail : support@dalimiatechnologies.com
Toll Free & WhatsApp support : +91 9990 332 442

Products

Comprehensive Warranty*

Air Cooler

12 Months

Terms & Conditions:

Wiscon extends this limited warranty to the original buyer (first retail purchaser) and warranty that the product shall be free from manufacturing defects in workmanship and materials for 12 months from the date of purchase.
The warranty will come in effect when the following conditions are met:
- The warranty registration card is duly filled along with the proof of date of purchase.
- Only the motor, pump, and louver motor will be covered by the company's guarantee, and it only applies to the defects that happen during regular operations and with correct use. Any component(s) replaced at the company's choice shall be a fully operational unit.
- The product is inspected and operations are explained to you by our Authorized service provider (ASP) /Dealer.
The warranty shall not be applied to the product:
- Which have not been purchased from authorized dealers through their network or the company's authorized retail outlets.
- Which have been alerted/ opened by any other personnel not authorized by Wiscon.
- If the incorrect combination is used with any other substance or product.
- Which are used for commercial purpose.
- Which develops due to faulty care maintenance and alteration to product or its part.
- Which is subjected to the input electrical supply for which the product is not designed or not recommended.
For units installed beyond the municipal limits of towns and cities covered by the authorized service partner/ dealer network, the customer has to borne costs associated with deputing a service technician, including transportation costs and other incidental costs.
While the company make every effort to carry out the repair at the earliest, it is made very clear that the company is in no way obligated to do so within a given time frame.
This warranty shall automatically terminate on the expiry of the warranty period of 12 months from the date of purchase even if the product may not be used for any time during the warranty for any region or server.
External aesthetics/ plastic parts & and cooling mediums(Honeycomb) are not covered in any warranty.
Wiscon shall not be liable in any case for any loss or any damage caused to any property death or disability caused to any human life arising out of fire, electrical fault, short circuit, accidental handling or any kind of natural calamity. As such the company's liability is limited to the cost of the spare part of the said product only.
The company has the right to modify the product without giving the customers any previous warning, notification, or obligation due to continuous research and development.
Purchaser should retain the invoice/bill as a proof of date of purchase for warranty services.
During the warranty customer is not entitled for any exchange of product or refund of money, except for the 7 Days Money Back Guarantee offered by Wiscon on certain Products & definite period of time.
Service for this product shall be provided by a local dealer or authorized service provider.
Only courts in the state of Delhi shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Service Contact:

mail : support@dalimiatechnologies.com
Toll Free & WhatsApp support : +91 9990 332 442